Shipping & Exchanges

At Mer Angels, each order is prepared with the utmost care to ensure your swimwear arrives beautifully and safely. Please review our shipping and exchange policy below.

Shipping

Processing Time: Most orders are dispatched within 3–5 business days from the date of purchase.

Thailand Orders: Delivery within Thailand typically takes 1–3 working days via Thailand Post.

International Orders: Delivery usually takes 3–5 working days via DHL Express.

Pre-Orders: Pre-order items may take 2–3 weeks to ship. During peak production periods, delivery may extend to 5–6 weeks.

Sale & Promotional Periods

Sale Items: All discounted items are final sale and not eligible for exchange or refund.

Promotions: Items purchased with discount codes during flash sales are also non-refundable and not eligible for exchange.

Exchanges & Store Credit

Exchanges are available within Thailand only, and must be requested within 7 days of receiving your order.

We do not process refunds. Instead, we offer exchanges or store credit, subject to availability.

Returns sent without prior authorization will not be accepted.

How to Exchange (Thailand Only)

To request an exchange, please email us at merangels.th@gmail.com with your order number in the subject line.

Return shipping costs are the responsibility of the client, unless the exchange is due to an error or defect on our part.

Please provide the tracking number or shipping receipt once the item has been dispatched.

Exchanges will be processed within 7–10 business days once the item is received and inspected. You will be notified via email once your replacement has shipped.

Duties & Customs (International Orders)

International clients are responsible for any customs duties, taxes, or handling fees applied once a parcel reaches its destination. Mer Angels has no control over these charges, as customs policies vary by country. For further details, we recommend contacting your local customs office prior to ordering.

Client Care

Our team is available Monday – Friday, 9:00 AM – 6:00 PM ICT. Please allow 24–48 hours for a response.
For assistance with sizing, fit, and product availability, you are welcome to reach us via Instagram DM. For all inquiries relating to shipping, exchanges, or custom orders, please contact us via email at merangels.th@gmail.com

At Mer Angels, our mission is to provide thoughtful, personalized client care so that every piece feels as special as the woman who wears it.